Avoid bad reviews on travel advisory websites

Recently in the news

2 Mar, 2015 - You're a guest at a hotel. As you approach the front desk, a discreetly placed video camera records your interactions with staff. The image of your face is scanned by facial recognition software, which analyzes your mood.
(Read more at TravelWeekly.com)
17 Feb, 2015 - Face Snapper, based in south Florida, has developed a way for hotel operators to circumvent the poor reviews on travel advisory websites. Enlisting the use of facial recognition technology
(Read more at HotelManagement.Net)

What We've Found

Front desk phone not answered

2015-02-25 16:37
Guest complained that nobody picked up the phone at the front desk and they proceeded the check in with no major problems.

Room's key does not open door

2015-02-25 16:57
Room #: 208. Although the guest was unhappy due to recurring problems with the room's key, they checked out with no major concerns.

Hand injured by sliding glass door

2015-02-24 21:41
Guest's hand was injured by sliding glass door in room. She was not angry about incident, but she wanted to inform the employees of the problem. Employees state that they are "sending maintenance" immediately.

Unhappy guest, refund issued

2015-02-24 21:00
It is unclear what the guest is unhappy about. Employee offers recompense in the form of a refund. Guest states that the only good thing about staying at the hotel is that the "fire alarm did not go on this time".

Change not available for the laundry

2015-02-24 19:53
Client was looking for quarters to do laundry, but no change was available. The closest store is 8 minutes walking away from the hotel with no guarantee that she will come back with her change.

Room not ready, bathroom unclean

2015-02-24 16:33
Name: John Smith. Room #: 421. "Waiting since 12:30" - When guest asked when the room would be ready, they told him that it would be ready in 5 minute (waiting on house keeping). After 30 minutes, the room was still not ready. Later, the guest showed verbal signs of frustration with expletives. Guest also stated that the restroom outside is "covered with vomit" and has not been cleaned in the last 90 minutes when she first saw it.

Contact Us

Corporate Office
2929 E Commercial Boulevard Suite 610
Fort Lauderdale, FL 33308






"Every night I review images of the day's check-ins to see if any of my guests' facial expressions show that they were un-happy.

If they are, I meet with them personally the next morning to see what my staff and I can do to ensure that their time with us is a thoroughly enjoyable experience."

- Theresa M.


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